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Cloud9™ 20 Year Warranty
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Cloud9™ 20 Year Warranty

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Cloud9™ 20 Year Warranty

Cloud9™ Bedding guarantees that your Cloud9™ Memory Foam Mattress will be replaced or repaired at our option, without cost to you (with the exception of any shipping and handling fees incurred) any time within the first 90 days of purchase, should it be deemed defective because of faulty workmanship or structural defects during the first 90 days of the warranty, excluding the specific limitations contained herein. It is understood that this limited warranty does not include a normal increase in softness of the Cloud9™ visco elastic material or a decrease in the slow recovery feature of the visco-elastic foam. These qualities do not affect the known pressure relieving qualities of the foam. The mattress pad and mattresses have been designed to work with a firm matterss / surface, completely flat. The warranty and other implied performance guarantees are based on tests conducted on the mattress pad with such mattresses as "sets." Our mattress has been designed to work with a firm, wood, completely flat, non-spring foundation. Our warranty and other performance guarantees are based on tests conducted on our mattresses with such foundations as "sets." Therfore, substituting inappropriate foundations like box springs will void your Cloud9™ Mattress 20 year limited warranty in additions to all other warranties , express or implied. This limitation includes, without limitation the implied warranties of merchantability and fitness for the purpose it is designed to fulfill. You may be required to provide proof as to the quality of the foundation being provided to your mattress in the event of a warranty claim.This warranty does cover any deterioration in the cell-structure of the foam that causes the mattress or mattress pad to have a visible indentation greater than one and one half (1.5) of an inch of foam thickness, not associated with a sag in the foundation, box springs, platform or mattress. It also covers any physical flaw in the mattress pad or mattress that causes the foam to split or crack despite normal usage and proper handling. If such defects occur during the first 90 days of this limited warranty we will, at our option, repair the mattress or mattress pad at a handling cost to you, or replace the mattress or mattress pad at a handling charge to you. After the first 90 days of the prorated, 20 year period, the prorated replacement charge will be twenty five (25) percent of the original purchase price. The prorated charge will increase by two and one half (2.5) percent for each subsequent year of the prorated period up to 10 years. After the first 10 years of the prorated, 20 year period, the prorated replacement charge will increase to by another twenty five (25) percent of the original purchase price. The remaining prorated charge will continue to increase by two and one half (2.5) percent for each subsequent year of the prorated period up to 20 years. The cotton mattress cover is warranted for two (2) years against faults in material or workmanship and we will, at our option, repair the cover at a handling cost to you, or replace the cover at a prorated charge to you. After the first 30 days of the prorated, 2 year period, the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by twenty five (25) percent for each subsequent year of the prorated period . The memory foam pillows are warranted for five (5) years against faults in material or workmanship and we will, at our option, repair the pillow at a handling cost to you, or replace the pillow at a prorated charge to you. After the first 30 days of the prorated, 5 year period, the prorated replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by ten (10) percent for each subsequent year of the prorated period. All warranties contained herein shall not apply if the mattress pad, pillow, or cover has been physically damaged, burned, cut, torn, or is in anyway soiled or unsanitary. This warranty is valid only to the original purchaser of the product. All transportation costs are the responsibility of the purchaser and are additional to any prorated charges. You must provide proof of purchase for any warranty claim. This includes any form of online receipt that you need to keep for your records. This limited warranty gives you specific legal rights and you may also have other rights that vary from state to state.

PLEASE COMPLETE THE WARRANTY REGISTRATION BELOW AND PRINT OFF A COPY FOR YOURSELF AND A COPY OF YOUR RECEIPT FOR ANY FUTURE CLAIMS. 

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For a Return Authorization Number "Click Here"!

Wholesale-Memory-Foam
Detroit, Mi
1-586-693-9541
 
 

Frequently Asked Questions
 

Q: Dear Bed-dr,

  Hello, I just purchased a Cloud9™ Bed in the past week or 10 days… Anyway I was thinking of getting my girlfriend a topper and was wondering if you sell just the cover as well... When I add the topper to her mattress it will be about the same thickness as my new Cloud9™ Bed… So I was thinking it would be cool to have a cover like the one I have on my bed for her bed. That way she can take it off like a sheet and wash it. No zippers etc. Let me know when you get a chance. Thanks Bryan Bond

 

A: Hi Brian,

  We do have those covers available. For a queen it would be 49.99 delivered. Let us know if you are interested. We will be adding them in our wholesale-memory-foam store this week. Thank you for your purchase!

 

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Q: Hi there,

I know you have recommendations on your website, but could you tell me which one you think we should get? My husband weighs 170, and I weigh 150. We would like a topper that would make the bed softer and be able to "sink into" a little. I would really appreciate your suggestion. Thank you very much.

 

A: We would recommend a 4lb 2" if you are looking for added comfort or 4lb 3" if you need extra pressure point relief. You will get all the benefits you are looking for in either topper. The rest is personal preference. Both of these will make the bed softer able to "sink into" a little. Thank you for your interest in our marvelous memory foam products!

 

R: Hi, thanks so much for the information. I think we're going to go with the 4lb 2". Also, I just wanted to say your testimonials are very impressive!! I had a few cheaper memory foam toppers on my watch list, but you can't beat great testimonials with the amount of customers you have had! I will be doing business with you shortly.

 

Thanks,

 

Jessica

 

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Q: Hey there wanted to ask a few questions on your product. 

 

Q1: Can you clean the pillows if been soiled in anyway and what to do?

A: You can clean the pillows with a lint roller or vacuum cleaner. The best way to keep them clean is by purchasing a pillow cover. They are sold separately.

 

Q2: Can they be put in the washer and if so how does water affect it. water affects it regardless

A: We would not recommend placing them in the washer. The washing machine would more than likely rip or tear the foam. You can wash the pillow covers if you decide to purchase them.

 

Q3: Is there anyway one could be allergic to the material and are there any chemicals in it one should be aware of. My wife is very susceptible to these things

A: There are normally not any allergic reactions to visco-elastic memory foam. These memory foam products do not contain latex which is the culprit in most bedding allergies. 

 

Q4: Are these pillows basically the tempurpedic Swedish Pillows?

A: These pillows are made using the same type of nasa developed technology.

 

Q5: Last question what kind of pillow should I purchase for an individual for sleeping on a bed who is around 5'6 115lbs? I am hoping to purchase at least 2 for a birthday present to my wife.  I also hope you will be able to answer all my questions and apologize for so many. I am not too familiar with this product. Thank you for your time. 

 

Future Customer, Steven Medina.

A: We would recommend the 4.3lb pillow for your wife. Thank yoou for your interest in our marvelous memory foam products!

 

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