Cloud9™ 20 Year Warranty
Cloud9™ Bedding guarantees that your Cloud9™ Memory Foam Mattress will be replaced or repaired
at our option, without cost to you (with the exception of any shipping and handling fees incurred) any time within the first
90 days of purchase, should it be deemed defective because of faulty workmanship or structural defects during the first 90
days of the warranty, excluding the specific limitations contained herein. It is understood that this limited warranty does
not include a normal increase in softness of the Cloud9™ visco elastic material or a decrease in the slow recovery feature of
the visco-elastic foam. These qualities do not affect the known pressure relieving qualities of the foam. The mattress pad
and mattresses have been designed to work with a firm matterss / surface, completely flat. The warranty and other implied
performance guarantees are based on tests conducted on the mattress pad with such mattresses as "sets." Our mattress has been designed to work with a firm, wood, completely flat, non-spring foundation.
Our warranty and other performance guarantees are based on tests conducted on our mattresses with such foundations as "sets."
Therfore, substituting inappropriate foundations like box springs will void your Cloud9™ Mattress 20 year limited warranty
in additions to all other warranties , express or implied. This limitation includes, without limitation the implied warranties of
merchantability and fitness for the purpose it is designed to fulfill. You may be required to provide proof as to the quality
of the foundation being provided to your mattress in the event of a warranty claim.This warranty does cover any deterioration in the cell-structure of the foam that causes the mattress or mattress pad to
have a visible indentation greater than one and one half (1.5) of an inch of foam thickness, not associated with
a sag in the foundation, box springs, platform or mattress. It also covers any physical flaw in the mattress pad or mattress
that causes the foam to split or crack despite normal usage and proper handling. If such defects occur during the first 90
days of this limited warranty we will, at our option, repair the mattress or mattress pad at a handling cost to you, or replace
the mattress or mattress pad at a handling charge to you. After the first 90 days of the prorated, 20 year period,
the prorated replacement charge will be twenty five (25) percent of the original purchase price. The prorated charge
will increase by two and one half (2.5) percent for each subsequent year of the prorated period up to 10 years. After
the first 10 years of the prorated, 20 year period, the prorated replacement charge will increase to by another
twenty five (25) percent of the original purchase price. The remaining prorated charge will continue to increase by two and
one half (2.5) percent for each subsequent year of the prorated period up to 20 years. The cotton mattress cover is warranted
for two (2) years against faults in material or workmanship and we will, at our option, repair the cover at a handling cost
to you, or replace the cover at a prorated charge to you. After the first 30 days of the prorated, 2 year period, the prorated
replacement charge will be fifty (50) percent of the original purchase price. The prorated charge will increase by twenty
five (25) percent for each subsequent year of the prorated period . The memory foam pillows are warranted for five (5) years
against faults in material or workmanship and we will, at our option, repair the pillow at a handling cost to you, or replace
the pillow at a prorated charge to you. After the first 30 days of the prorated, 5 year period, the prorated replacement charge
will be fifty (50) percent of the original purchase price. The prorated charge will increase by ten (10) percent for each
subsequent year of the prorated period. All warranties contained herein shall not apply if the mattress pad, pillow, or cover
has been physically damaged, burned, cut, torn, or is in anyway soiled or unsanitary. This warranty is valid only to
the original purchaser of the product. All transportation costs are the responsibility of the purchaser and are additional
to any prorated charges. You must provide proof of purchase for any warranty claim. This includes any form of online receipt
that you need to keep for your records. This limited warranty gives you specific legal rights and you may also have other
rights that vary from state to state.
PLEASE COMPLETE THE WARRANTY REGISTRATION BELOW AND PRINT OFF A COPY FOR YOURSELF AND A COPY OF YOUR
RECEIPT FOR ANY FUTURE CLAIMS.
For a Return Authorization Number "Click Here"!
Frequently Asked Questions
Q: Dear Bed-dr,
I just purchased a Cloud9™ Bed in the past week or 10 days… Anyway I was thinking of getting my girlfriend a topper and
was wondering if you sell just the cover as well... When I add the topper to her mattress it will be about the same thickness
as my new Cloud9™ Bed… So I was thinking it would be cool to have a cover like the one I have on my bed for her bed.
That way she can take it off like a sheet and wash it. No zippers etc. Let me know when you get a chance. Thanks Bryan Bond
A: Hi Brian,
do have those covers available. For a queen it would be 49.99 delivered. Let us know if you are interested. We will be adding
them in our wholesale-memory-foam store this week. Thank you for your purchase!
Q: Hi there,
I know you have recommendations on your website, but could you tell me which one you think we should get? My husband weighs 170, and I weigh 150. We would like a topper that would make the bed softer and be able to "sink into" a little. I would really appreciate your suggestion.
Thank you very much.
A: We would recommend a 4lb 2" if you are looking for added comfort or 4lb 3" if you need extra pressure point relief. You will get all the benefits you are looking for in either topper. The rest is personal preference.
Both of these will make the bed softer able to "sink into" a little. Thank you for your interest in our marvelous memory foam products!
R: Hi, thanks so much for the information. I think we're going to go with the 4lb 2". Also, I just wanted to say your testimonials are very impressive!! I had a few cheaper
memory foam toppers on my watch list, but you can't beat great testimonials with the amount of customers you have had! I will
be doing business with you shortly.
Q: Hey there wanted
to ask a few questions on your product.
Q1: Can you clean
the pillows if been soiled in anyway and what to do?
A: You can clean
the pillows with a lint roller or vacuum cleaner. The best way to keep them clean is by purchasing a pillow cover. They are
Q2: Can they be
put in the washer and if so how does water affect it. water affects it regardless
A: We would not
recommend placing them in the washer. The washing machine would more than likely rip or tear the foam. You can wash the pillow
covers if you decide to purchase them.
Q3: Is there anyway
one could be allergic to the material and are there any chemicals in it one should be aware of. My wife is very
susceptible to these things
A: There are normally
not any allergic reactions to visco-elastic memory foam. These memory foam products do not contain latex which is the culprit
in most bedding allergies.
Q4: Are these pillows
basically the tempurpedic Swedish Pillows?
A: These pillows
are made using the same type of nasa developed technology.
Q5: Last question
what kind of pillow should I purchase for an individual for sleeping on a bed who is around 5'6 115lbs? I am hoping to purchase
at least 2 for a birthday present to my wife. I also hope you will be able to answer all my questions and apologize
for so many. I am not too familiar with this product. Thank you for your time.
A: We would recommend
the 4.3lb pillow for your wife. Thank yoou for your interest in our marvelous memory foam products!